Terms of Use

1. Who We Are

Internet Market 360 is a digital operations partner providing website management, lead-generation and conversion support, content and search/AI visibility services, and CRM consulting to established SMB and B2B businesses, operated by Smart Marketing Lab LLC.

2. Purpose of the Site

The Site provides information about our Services, our approach, and how to contact us. Content on the Site is provided for general informational purposes only. Nothing on the Site is:

• A binding proposal or offer of Services,
• Professional legal, financial, tax, or accounting advice, or
• A guarantee of any business, marketing, search-ranking, AI-visibility, or revenue outcome.

Any actual engagement for Services is governed by a separate written agreement described in Section 4.

3. Acceptable Use

You agree to use the Site only for lawful business purposes. You agree not to:

• Attempt to disrupt, overload, or interfere with the Site's operation
• Attempt to bypass, probe, or defeat any security or access-control measure
• Introduce viruses, malware, or other harmful code
• Scrape, harvest, or systematically extract Site content or data using automated means, except standard search-engine and AI-assistant indexing that we do not otherwise restrict
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Submit spam, unsolicited commercial messages, or fraudulent inquiries through our forms or contact channels
• Use the Site in any way that infringes the intellectual property, privacy, or other rights of IM360 or any third party

We may suspend or block access to the Site for anyone we reasonably believe is violating these Terms.

4. Inquiries and Service Engagements

Submitting an inquiry, filling out our contact form, or corresponding with us does not create a client relationship, an agency relationship, or any obligation on either party's part to proceed with Services. A client relationship begins only when both parties sign a separate written agreement (such as a proposal, statement of work, or master services agreement). If a conflict exists between these Terms and a signed engagement agreement, the signed agreement controls for that engagement.

5. No Performance Guarantees

Digital marketing, SEO, GEO, and AI-visibility outcomes depend on factors outside our control, including third-party platform algorithms (search engines, AI assistants such as ChatGPT, Gemini, and Perplexity, and advertising networks), competitor activity, market conditions, and client-side implementation. We do not guarantee specific rankings, leads, conversions, revenue, uninterrupted Site or Service operation, or inclusion in, or favorable treatment by, any search engine or AI-generated answer. Any projections or examples referenced on the Site or in proposals are illustrative only, unless a signed agreement states otherwise.

6. Intellectual Property

All content on the Site—including text, graphics, logos, frameworks, methodologies, and design—is owned by Smart Marketing Lab LLC or its licensors and is protected by applicable intellectual property laws. You may view, and print reasonable portions of, Site content solely for your own internal evaluation of our Services. Any other use—including republication, redistribution, or use in a commercial product or service—requires our prior written permission.

The "Internet Market 360," "IM360," "Quantum Revenue Systems," "Quantum Revenue Lab," and "Print Genius" names and any associated logos are marks of Smart Marketing Lab LLC and its affiliated brands and may not be used without permission.

7. Third-Party Services and Links

The Site uses third-party platforms (including HubSpot for forms and CRM, Google Analytics and Google Ads for analytics and advertising, and AI tools such as ChatGPT used internally) as described in our Privacy Policy. The Site may also link to third-party websites for reference or convenience. We do not control, and are not responsible for, the availability, content, or privacy/security practices of any third-party platform or website. Your use of any third-party service is subject to that provider's own terms.

8. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Smart Marketing Lab LLC (and its owners, employees, and contractors) will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of, or inability to use, the Site, even if advised of the possibility of such damages. Nothing in these Terms limits liability where such limitation is not permitted by law, or affects the terms of a separately signed Services agreement, which governs liability for paid engagements.

10. Indemnification

You agree to indemnify and hold harmless Smart Marketing Lab LLC from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the Site.

11. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or use of the Site will be subject to the exclusive jurisdiction of the state or federal courts located in North Carolina, unless a signed Services agreement specifies otherwise.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, the Site, applicable law, or the third-party tools we use. The "Effective Date" above will reflect the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us

Smart Marketing Lab LLC, d/b/a Internet Market 360
Email: sales@internetmarket360.com